Products bought and then on Sale

It happens to the best shopper among us. Buying stuff that goes in sale after you bought it. What to do? I had the unfortunately or fortunately opportunity to face this situation twice this year. And you have to consider that 2014 is just starting to take off.

Last week I already mentioned the buggy covers that was already on sale but was even priced better after one week. This time it's about two bottles of cleaning product. The things I do just to save a little. I went back to a different location but the same store.

The first thing I just asked was: Can I get my money back? The answer was no, that isn't possible. Next step I tried is, can I buy the same product and return it with the old receipt. The answer was again no because the products are fluid and they can't take it back. My deduction is what harm does it do to you or the store. I buy a new bottle of liquid and return it immediately.

Still she refused to do that because it could cause trouble for her later on. I do get the fact that some articles can't be returned like panties and nickers but serious right in front of you, I buy and return. I told her that I looked at the return policy of their company online and that it shouldn't be a problem. Also I have bought stuff at the same store and return it at a different location, no problem at all.

Then she gave me a whole lecture about looking at the internet and their products on sale. I tried not to pay attention to her cause my main focus is getting money back. And she went on about buying soda from the supermarket and returning it, that it wasn't possible. So it wasn't possible in their shop.

Seriously, I didn't care what she says but it was annoying. The Dutch don't have the proper service mentality. You do not argue with customers, you just don't. And it's not about the customer is king, no it's about listening to customers and finding a solution.

I actually gave the solution to her. I could drag my two bottle of liquid with me and return it and buy again. But then they don't know if I did something with it like diluting it. So now you know it, it is possible. Some cashiers are easier than the other but still. Why be a thief of your own wallet!